Revolutionising fraud prevention with Allica Bank.

In today's fast-paced digital banking landscape, staying one step ahead of fraudsters is crucial. At Thredd, we're proud to partner with forward-thinking institutions like Allica Bank, who are redefining what's possible in fraud prevention. In our latest video, we explore how Allica Bank is transforming their approach to create a safer, more efficient banking experience for their customers. 

Empowering Customers, Enhancing Trust 

Allica Bank understands that customer trust is the cornerstone of successful banking. Their proactive stance goes beyond just protecting accounts – it's about fostering long-term relationships through communication and transparency. "We prioritise clear, open communication with our customers," says Emily Reid, Senior Fraud Analyst at Allica Bank. "Our dedicated relationship managers and multiple communication channels ensure that customers always have a direct line to us. "This approach not only minimises disruptions to customers' daily activities but also empowers them to bank with confidence. 

Efficiency Meets Innovation 

By leveraging cutting-edge technology from Thredd, Allica Bank is revolutionising their fraud prevention capabilities. Their team has been able to automate manual processes, test new debit card fraud prevention rules, and enable customers to self-serve for specific issues, freeing up the fraud team to focus on more complex cases. These innovations not only reduce operational costs, but also enhance the bank's ability to respond swiftly to emerging threats. 

A Secure Future, Together 

Allica Bank's commitment to proactive fraud prevention goes beyond ticking regulatory boxes. It's about creating a secure banking platform that customers can trust implicitly." The upcoming regulatory changes in the financial sector excite us," Reid adds. "With Thredd's support, we're well-positioned to address new fraud challenges and continue enhancing our customers' security." 

Key Takeaways 

Allica Bank prioritises clear communication and transparency with customers while leveraging advanced technology to automate and enhance debit card fraud detection. They empower customers and continuously adapt their strategies to address emerging fraud trends—all while focusing on creating a positive, secure customer experience. At Thredd, we're excited to continue supporting them in their mission to redefine banking security.